Club Policies

Thank you for being a valued member of HUME. Our space is a reflection of the culture and community we’ve built, and we take great pride in every detail. Below, you can find our club policies, designed to enhance the experience for all, and key club information.

Check-In

Upon arrival, please check in using the HUME Members app and present your confirmation checkmark to the front desk team.

Respect

Members are expected to be respectful towards all members, their guests and staff.

While we encourage you to have a full and well-paced experience, please be mindful of the amount of time spent using equipment if others are waiting their turn.

Privacy

 While friendliness is encouraged, please respect others' practices, privacy and time for self-care. 

Forceful advances on other members, their guests and staff are not tolerated.

Phone 

Phone use is discouraged in the sauna and phone calls are prohibited in all spaces except in the designated cafe area.

Photography 

No persons (in full or part) shall be captured in any photography or videography taken without consent.

We do not allow tripod use.

Laptops + Tablets

Zooms or other audible work is not permitted outside of the designated area.

Wifi is provided in the café.

Class Policy 

Class starts promptly as per listed on the schedule. Please arrive at least five minutes early to get settled.

Late entry will not be permitted.

Phones are not allowed in the ground floor studio.

Late Cancellation Policy

Group Classes - a $10 late cancellation fee applies to all classes cancelled within 12 hours of the start time. For private sessions, cancellations within this timeframe will result in the loss of the session credit.

Services & Treatments - a full charge fee applies to all service + treatment bookings cancelled within 12 hours of the start time.

Guest Policy 

Members receive six complimentary all-access guest passes per year. Limit to one per person.

Repeat and additional guest passes may be purchased for $100 at the front desk.

Guests may not book group classes in advance, but may be added as a walk-in subject to availability.

Members can bring up to three guests to the rooftop café exclusively at any time. Availability subject to capacity. 

Guest passes will be credited back if a guest becomes a member.

Members are to check in and register their guests at the front desk. 

Please only bring guests who are an extension of the HUME community and abide by membership guidelines. Members are responsible for their guests' behavior. HUME reserves the right to limit access at its sole discretion. 

Spa Etiquette

Discard personal items, such as razors and disposable undergarments, after use in the shower.

Rinse off thoroughly before entering our cold tubs, as bath and hair products damage our filtration system.

Bottoms are required in the cold tubs.

Other

Shirts and shoes are required in interior gym spaces.

In an effort towards sustainability, we kindly ask that members limit their bath towel use to two towels.

Towels, bath products, and equipment are provided for use on the premises and are not to be removed.

Wipe down and re-rack all weights after use. Please avoid slamming weights onto the gym floor and roof.

No outside food is allowed. Food may only be consumed in the café.

Kindly use headphones for personal music.

Smoking and vaping are prohibited.

Must be 18 years old to access the facilities.

Pets and emotional support animals are not allowed. 

Out of courtesy to our community, please stay home if you are experiencing illness.